spRED Knowledge, LLC
Our spRED apparel is BAKED FRESH DAILY. Please allow up to 10 days for your order to be delivered. We print each order as we recieve them so each shirt is made specifically for the individual placing the order. Although this process may take a little more time, it ensures that your spRED will be fresh!
Expedited shipping is available for an additional charge. Please contact firstname.lastname@example.org for more information.
spRED Knowledge will not be responsible for shipping delays caused by a carrier. Please note under order comments "signature required" if you would like to sign for your package. We do not require signature for delivery, and will not be held responsible for a missing package showing by the carrier to have been delivered to the address provided. If you would like to sign for your package please notate so under order comments when checking out.
International orders could take up to 3-6 weeks for delivery. Once the package leaves the U.S. we, unfortunately, no longer have control over how your country's customs processes the package. We have no problem assisting our international customers in making sure everything goes smoothly with their order. Email email@example.com prior to ordering with any questions or concerns.
Due to international shipping costs spRED Knowledge may have to charge you additional fees to ship our merchandise overseas.
We deal with returns on a per item basis. Returns must be authorized by spREDknowledge.com. Items sent back without authorization, or not according to instruction will not be eligible for refund or store credit. Return requests must be made within 7 days from order receipt or return will be refused. Authorized returns must be shipped according to spREDknowledge.com's instructions at customer’s expense within 30 days of purchase.
Because all of our shirts are made to order, we would ask that you please wait for return instructions before sending your items back to our headquarters. Items that are sent back to our company that do not fall into accordance with our return instructions will be subject to restocking fee of 15% and redelivery fees. These additional charges will be deducted from the amount of your refund.
Please allow up to three weeks for your refund to be processed. You must provide a tracking number for returned merchandise within 7 days from receiving a Return Authorization.
Claims for defective garments must be made within 7 days from the date you receive your order. Each claim must also be accompanied by a photograph and description of the defects. Returns due to sizing issues will receive store credit for the repurchase of the correct size. As we do not manufacture goods it is up to the individual customer to verify manufacturer sizing prior to ordering. Returns based on variation in garment color or texture or size may not be returned. Shipping charges are non refundable. Refunds are subject to a 15% restocking fee, store credit may be subject to a restocking fee of up to 15%. In most cases, spREDknowledge.com will authorize returns, however spREDknowledge.com reserves the right not to authorize returns.
Cancellations or changes
Cancellations are subject to a 15% restocking fee. Order cancellation can only be made before shipment. Order changes can only be made prior to shipment. Once an order has shipped out of stock or backordered items may not be replaced or exchanged. You will receive a refund or store credit for the out of stock items which you can use to purchase replacement colors or sizes. Store credits and refunds will be issued within seven business days from the date of order cancellation.
spREDknowledge.com reserves the right to cancel your order prior to charging your credit card.
Privacy and Security
Your privacy and security is important to spREDknowledge. spREDknowledge uses SSL encryption technology that works with most internet browsers in order to ensure that only Authorize.net can read a customer's personal information. The information we maintain in your customer file is used for customer service resolutions. We do not sell or license any personal information about you to a third party.
All orders with a California bill to or ship to address will be charged sales tax. If you are a tax exempt wholesale buyer or should not be charged tax for any other reason and you have either a California ship to or bill to address, please list you reason under order comments and we will further instruct you as to what needs to be done so as to avoid the tax. All orders under twelve total items or one hundred dollars will be charged a $3.99 handling fee which will be included in the shipping charge.